Level: Junior

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 35.000 € Gross/Year

Location: Linz

Working Model: Hybrid, Onsite

Job Summary

In this role, you handle support requests through various channels and document standard issues. You will also set up user accounts, assist in rollouts, and contribute to improving IT service processes.

Your role in the team

You handle support requests via phone, email, or the ticket system.
They document everyday, recurring standard problem cases and assist in their sustainable resolution.
You are responsible for tasks related to the setup of user accounts and access rights.
They contribute to the ongoing improvement of our IT service processes.
They assist with rollouts, updates, and the implementation of new systems.

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Our expectations of you

Education

Completed training in IT systems - network technology (apprenticeship or HTL).

Qualifications

Analytical thinking and problem-solving skills.
IT affinity as well as understanding of hardware and software components.
High customer and service orientation, strong organizational and communication skills.
Very good knowledge of German.