Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.700 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist clients with their IT services, coordinate operations, enhance service offerings, and analyze KPIs for improvement. You also actively shape IT roadmaps and participate in key meetings.
Job Technologies
Your role in the team
- Support of our clients with all questions regarding their IT services, together with experienced colleagues.
- Gradual assumption of responsibility - from coordination with specialist departments to independent customer support.
- Coordination of ongoing operations, further development of services, and resolution of customer issues.
- Participation in service reviews, meetings, and controlling rounds, analysis of KPIs, and derivation of measures.
- Support in the planning of new projects and active contribution to IT roadmaps.
- Ensuring smooth operations between technology, project management, and clients.
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Our expectations of you
Education
- Completed IT education (HTL, University of Applied Sciences, University) or career changer with strong IT understanding.
Qualifications
- Structured, clear, and solution-oriented way of working.
- Basic knowledge of ITIL or willingness to learn.
- Team-oriented, autonomous, and responsible.
- Very good German skills as well as good English skills.
- Driver's license Class B.
Experience
- First experience with IT services or in customer contact is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Wels
4600 Oberösterreich
Austria
This is your employer
TODAY Experts GmbH
Der qualifizierte Expertenpool von TODAY Experts bietet Leistungen für Unternehmen insbesondere bei Reorganisationen, Unternehmensaufbau und Kapazitätsengpässen in den Feldern Softwareentwicklung & Netzwerktechnik, Automatisierungstechnik, Maschinenbau, Automotive, Elektrotechnik, Konstruktion, Bauwesen & Gebäudetechnik, Elektronik, ...
Description
- Founding year
- 2008
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.2
Culture
5.0Engineering
2.9Workingconditions
4.4Career Growth
4.6
Service Delivery Manager - IT Services
- Salary
- from 3.700 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
