Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 2.550 to 3.100€ Gross/Month

Location: Graz

Working Model: Hybrid, Onsite

Job Summary

In this role, you support customers with software inquiries, manage tickets, analyze error reports, and have the opportunity to conduct training and consultations for inquiries.

Job Technologies

Your role in the team

You are the primary contact person responsible for supporting our customers with questions and issues related to our software.
The majority of inquiries are handled through our ticketing system.
They analyze whether the information in the ticket is complete and, if possible, resolve the ticket independently.
More complex or time-consuming cases are forwarded to the Key Account Manager or the software development team.
Review and resolve or forward tickets
Monitoring/Support of error tickets forwarded to the development departments
Handling of telephone inquiries (clarification or referral to the responsible person)
Creating tickets based on phone inquiries or emails
Short training sessions and consultations for simple questions

This text has been machine translated. Show original

Our expectations of you

Qualifications

Good understanding of IT topics
Results orientation
Pronounced friendly and customer-oriented behavior
Analytical thinking in troubleshooting
Diligence and conscientiousness
Excellent oral and written communication skills in German
Good team player and resilience
Willingness to continuously expand your knowledge through further training.
Basic knowledge of software development/programming languages (SQL training provided)

This text has been machine translated. Show original

What we offer

A versatile, varied, and exciting role
A very good working atmosphere in a competent and motivated team
The opportunity to contribute and implement your own ideas
a performance-based compensation
The initial classification is based on prior knowledge in the IT collective agreement AT (General Activities), starting at a basic level with a gross monthly salary of approximately €2,550 (38.5 hours/week), or into level ST1 (Special Activities 1) with a gross monthly salary of around €3,100 (depending on qualifications), with an explicit willingness to pay above this amount based on relevant experience and qualifications.