Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.550 to 3.100€ gross/month
Job Summary
In this role, you support customers with software inquiries, manage tickets, analyze error reports, and have the opportunity to conduct training and consultations for inquiries.
Job Technologies
Your role in the team
- You are the primary contact person responsible for supporting our customers with questions and issues related to our software.
- The majority of inquiries are handled through our ticketing system.
- They analyze whether the information in the ticket is complete and, if possible, resolve the ticket independently.
- More complex or time-consuming cases are forwarded to the Key Account Manager or the software development team.
- Review and resolve or forward tickets
- Monitoring/Support of error tickets forwarded to the development departments
- Handling of telephone inquiries (clarification or referral to the responsible person)
- Creating tickets based on phone inquiries or emails
- Short training sessions and consultations for simple questions
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Our expectations of you
Qualifications
- Good understanding of IT topics
- Results orientation
- Pronounced friendly and customer-oriented behavior
- Analytical thinking in troubleshooting
- Diligence and conscientiousness
- Excellent oral and written communication skills in German
- Good team player and resilience
- Willingness to continuously expand your knowledge through further training.
- Basic knowledge of software development/programming languages (SQL training provided)
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What we offer
- A versatile, varied, and exciting role
- A very good working atmosphere in a competent and motivated team
- The opportunity to contribute and implement your own ideas
- a performance-based compensation
- The initial classification is based on prior knowledge in the IT collective agreement AT (General Activities), starting at a basic level with a gross monthly salary of approximately €2,550 (38.5 hours/week), or into level ST1 (Special Activities 1) with a gross monthly salary of around €3,100 (depending on qualifications), with an explicit willingness to pay above this amount based on relevant experience and qualifications.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
SDK GmbH
Our software has been proven in practice for years and is specifically designed for the liberalized energy market.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support staff
- Salary
- 2.550 to 3.100€ gross/monthEstimated net salary based on the gross salary in the job ad.1.933 to 2.231 € net/month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
