Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.175 to 4.350€ Gross/Month
- Location
- Marchtrenk
- Working Model
- Onsite
Job Technologies
Your role in the team
You are the technical trusted contact for our clients.
The IT Field Service at TOMORIS is not a 'traditional field service'.
You represent TOMORIS - technical, human, professional.
Support & On-site Service
- Support for clients, notebooks, printers, peripherals
- Setup & Installation of New Workstations
- Execution of hardware replacement actions
- On-Site Troubleshooting (Network, Login, AD, M365, etc.)
- Support with user onboarding & rollouts
Technical Infrastructure Tasks
- Support with network installations (switches, WLAN, patching)
- Support with server or storage activities alongside senior engineers
- Performing basic diagnostics (Ping, Routing, DNS, Logs)
- Implementation of minor infrastructure changes
Project support
- On-site support for installations, migrations, and IT upgrades
- Support with the replacement of firewalls, access points, or switches
- Support with hardware rollouts at customer sites
Documentation & Quality
- Documentation of all activities (Notion, Jira)
- Clean handover to the Cloud or Enterprise team
- Ensuring compliance with standards and TOMORIS processes
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Our expectations of you
Qualifications
Must-Haves
- Good knowledge in:
Windows 10/11
- M365 / User Management / Basic Security
Basic Active Directory functions
Network fundamentals (VLAN, DHCP, DNS, Routing Basics)
- Independent, responsible way of working
- Friendly, professional demeanor with clients
- Driver's license B
- Professional German + good English
Nice-to-Have
- Basic knowledge in the field of firewalls / network security
- Basic PowerShell skills
Personality - High Performance
- You always present yourself professionally.
- You remain calm even when customers are nervous.
- You think 'Solve instead of excuses'.
- You work cleanly, document thoroughly, and communicate clearly.
- You are punctual, tidy, and reliable.
- You want to get a little better every day.
- You do not see customer contact as a burden, but as an opportunity.
Experience
- Experience in IT support or technical field service
- Experience with Azure AD / Entra ID
- Experience with Intune
- Experience with hybrid environments
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Job Locations
This is your employer
TOMORIS GmbH
TOMORIS GmbH provides comprehensive solutions in IT services, particularly in the areas of cyber security and automation. The company acts as a strategic partner for businesses looking to efficiently design their IT architecture.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT Field Service
- Salary
- 3.175 to 4.350€ Gross/Month
- Location
- Marchtrenk
- Working Model
- Onsite
- Diversity
- Open for all genders
