Job
- Level
- Senior
- Job Field
- Data, Project
- Employment Type
- Part Time
- Contract Type
- Freelancer
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will lead diagnostics and process design while integrating AI solutions, analyze existing workflows, and develop tailored strategies to enhance efficiency and effectiveness.
Your role in the team
- The selected expert will lead the diagnostic, design, and pilot phases of this transformation, working closely with a cross-directorate Task Force to co-create solutions that are practical, scalable, and aligned with UNIDO's strategic goals.
- Under the direct supervision of the Chief, Quality Assurance and Safeguards Unit (SPP/SPM/QAS), the expert will be responsible for the performance of the following main duties:
- Process Diagnostic Report: A comprehensive analysis of the current IFAA workflow, identifying bottlenecks, redundancies, and opportunities for streamlining.
- Stakeholder Analysis: Mapping of key influencers, decision-makers, and potential change agents to inform the co-design strategy.
- Benchmarking Study: Comparative analysis of IFAA-equivalent processes in at least three peer international organizations, with a specific focus on transferability to the UNIDO context.
- Differentiated Pathway Design: Development of risk-proportionate workflow options (e.g., standard, fast-track, programmatic) that balance efficiency with rigor.
- TC Manual Contributions: Drafting of revised IFAA chapters for the Technical Cooperation Manual, incorporating new workflow concepts and quality standards.
- AI Functional Specification: Definition of the business logic for potential AI applications in the project cycle (e.g., automated consistency checks, data validation, drafting support).
- Human-in-the-Loop Protocols: Design of workflows where AI augments human judgment, ensuring clear handover points and accountability.
- Early Advisory Model: Conceptualization of a model where routine advisory functions are potentially decentralized, supported by digital tools.
- Feasibility Assessment: Collaboration with COR/DIT to ensure proposed AI logic aligns with current and future IT architecture.
- Business-to-System Translation Package: Translation of the agreed redesigned IFAA process, business rules, and decision points into implementation-ready functional requirements for UNIDO's IT environment (incl. workflow logic, user roles, data requirements, validation rules, exception handling, and key system dependencies).
- Efficiency Impact Analysis: A quantitative assessment demonstrating how process redesign and digital tools can optimize resource utilization and reduce cycle times.
- Workload Balancing: Analysis of the impact of new workflows on existing staff capacities, ensuring sustainable operational models.
- Pilot Execution: Selection and management model of a pilot cohort to test the redesigned workflow and AI-assisted tools.
- Monitoring: Establishment of key performance indicators to track efficiency gains, quality improvements, and user adoption.
- Training of Trainers: Development of training materials and sessions for staff on new processes and the interpretation of AI outputs.
- Communication Strategy: Design of a communication plan to build awareness, address concerns, and promote the new approach.
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Our expectations of you
Education
- An advanced university degree (master's or equivalent) in Public Administration, International Development, Business Administration, Computer Science (with a focus on AI/Systems), or a related field is required.
Qualifications
- Deep knowledge of Results-Based Management (RBM), Quality Assurance, and project design (Theory of Change, logframes) is required.
- Fluency in written and spoken English is required.
Experience
- Minimum 10 years of progressive professional experience in international development, project cycle management, or organizational process transformation is required.
- Minimum 5 years of specific experience in redesigning approval/governance processes within complex organizations (UN, multilateral banks, or large INGOs) is required.
- Experience in process architecture and governance design, including systems thinking, stakeholder facilitation, and political economy analysis is required.
- Experience in AI strategy and digital integration, including defining AI/automation requirements for business processes is desirable.
- Experience in change management and implementation, including diagnostics, pilot-to-scale methodology, data literacy is desirable.
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What we offer
- Contract Duration: 36 days until end of 2026.
- This appointment is limited to the specified project(s) only and does not carry any expectation of renewal.
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Topics that you deal with on the job
Job Locations
This is your employer
The United Nations Industrial Development Organization (UNIDO)
The UN's Industrial Development Organization is vital for promoting industrial development to reduce poverty, globalization and environmental sustainability.
Description
- Company Size
- 250+ Employees
- Founding year
- 1966
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
Senior Process Transformation & AI Integration Expert
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
