Job
- Level
- Experienced
- Job Field
- Data, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will develop AI-driven conversational flows in German for e-commerce, optimize user interactions using data analysis, and implement solutions for automation and problem-solving.
Job Technologies
Your role in the team
We’re a real startup, not a playground. Bootstrapped and fast-growing.
Our motto: Move fast, break things. Chatarmin to the moon.
We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.
We are looking for an UX Expert (Great UX/UI Experiences, Animations with Framer, ...) who’s ready to take ownership of the UI of Chatarmin.
You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.
- Build and iterate conversational AI flows for German (chat, email and voice) that feel human, helpful, and on-brand for e‑commerce.
- Fine-tune and orchestrate LLMs and tools so the bot actually solves problems: orders, returns, tracking, product recommendations, etc.
- Design, implement, and test prompt chains, retrieval flows, and guardrails to reduce hallucinations and keep answers tight.
- Work with real customer transcripts to find edge cases, failure modes, and opportunities to make conversations smoother and faster.
- Arbeite eng mit Produkt, Customer Experience (CX) und Engineering zusammen, um Verbesserungen wöchentlich statt vierteljährlich auszuliefern.
- Measure impact with clear metrics (CSAT, FRT, resolution rate, automation rate) and use data to decide what to build next.
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Documentation
Organisation
Meetings
Our expectations of you
Qualifications
- Native-level German and strong English. You deeply understand tone, du/Sie, and how real people actually talk in support conversations.
- Comfort working with data: logs, analytics, A/B tests, and user feedback to improve models and flows.
- You move fast: you can prototype in days, not weeks, and you are not afraid to ship, learn, and iterate.
Experience
- 3+ years in software engineering or applied ML, preferably with experience in NLP, conversational AI, or LLM-based products.
- Strong coding skills in TypeScript/Node.js, and experience working with APIs (OpenAI, Anthropic, Vercel AI SDK etc.).
- Hands-on experience building or integrating chatbots, automations, or backend services in production.
- Bonus: Erfahrung mit Ecommerce-, CRM- oder CX-Tools (Shopify, Klaviyo, Intercom, Zendesk usw.).
Benefits
- Young, highly motivated team with zero ego
- Speed over politics: If you have an idea, run with it
- Direct impact on the company and the product
- Real growth opportunities - we promote from within. This is a place to build your career
- Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income
Interview Process
- Send your Portfolio of Work for proof of great UX
- 1 Take-home assessment Design
- 15-minute call with CTO
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
chatarmin.com GmbH
Wien
Chatarmin.com GmbH focuses on innovative communication technologies and offers tailored consulting services. Particularly in the field of WhatsApp marketing, the company has established itself as a competent partner for businesses.
Description
- Company Size
- 1-49 Employees
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Voice AI Developer
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
