Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 2.772 to 3.201€ Gross/Month

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you will handle IT requests in first-level support, document and analyze issues, install hardware, and create documentation for various software solutions in a communicative environment.

Job Technologies

Your role in the team

First-level support for IT inquiries from Caritas employees.
You will spend the majority of your working time on the hotline, answering calls or documenting, processing, and resolving inquiries (reported electronically through our ticket system JIRA).
Providing solutions using a knowledge base (Confluence).
Creating documentation and knowledge base entries.
Support for standard software (Windows, Microsoft Office, Exchange, Windows and Linux servers, network, etc.) as well as specific applications (e.g., scheduling, care documentation, etc.).
Structured error analysis and troubleshooting.
Installation, delivery, disposal of IT hardware.
Troubleshooting of notebooks, PCs, ThinClients, smartphones, active network components, printers, etc.
Recording the respective asset data in a CMDB.
Administrative responsibility for the processed incidents (recording, resolution, traceability, and closure) in the ticketing system.
Close collaboration with 2nd-level support.
Participation in projects.
Possibility of conducting training sessions.
You will primarily work in the office at the headquarters. While home office is possible, it has been shown in practice that efficiency at the Service Desk increases through collaborative work in an open-plan office.

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Our expectations of you

Education

IT-oriented training.

Qualifications

Good basic understanding of IT as well as good MS Office skills.
Good knowledge of the Windows environment (Microsoft Office, Exchange, Active Directory, Terminal Server).
Very good knowledge in handling IT hardware.
Good networking skills.
Stress resistance combined with a friendly demeanor.
Friendly and professional demeanor.
Solution-oriented, independent, and responsible way of working.
Strong service and customer orientation as well as excellent communication skills.
Structured and organized approach combined with a high sense of responsibility.
Willingness to work on-site in Vienna, Weinviertel, and Industrieviertel.
Class B driver's license (without restriction to automatic vehicles) is mandatory.

Experience

Initial experience with PowerShell.
Initial experience with customer contacts.

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What we offer

More leisure time: Two additional vacation days after completing the first year of employment and three days off per year (Good Friday, December 24th, December 31st or substitute).
Job ticket: Subsidy of up to € 506.40 per year for an annual public transport pass or a climate ticket after the completion of the first year of employment.
Diversity and Appreciation: A work environment that embraces diversity and inclusion.
Further education and development: Support for professional and personal growth.
Health and Support: Health-promoting measures as well as social counseling for private and professional challenges.
Discounts and vouchers: savings in shops, pharmacies, hotels, and more, as well as tax-advantaged food vouchers and special vouchers for employees with children.
Salary: including allowances depending on professional experience and the chosen full-time model (37 or 38 hours per week) € 2,772.30 to € 3,201.00 gross.