Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
You lead a 7‑person 2nd/3rd‑level support team, optimize support and ops processes (KPIs/SLAs), own incident management, improve documentation and workflows, and coordinate infrastructure, development, resourcing and reporting.
Job Technologies
Your role in the team
- Leadership and development of the 7-member support and operations team (2nd & 3rd level).
- Strategic planning and optimization of support and operations processes including KPIs and SLA management.
- Responsibility for incident and escalation management, including communication with stakeholders.
- Further development of documentation, workflows, and knowledge-sharing standards.
- Interface between Support, Infrastructure, and Development.
- Management of cross-departmental projects and implementation of new processes, products, and tools.
- Resource and personnel planning in coordination with People & Culture.
- Reporting to management and deriving potential areas for improvement.
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Our expectations of you
Education
- Completed IT training or equivalent experience (ideally with IT management know-how).
Qualifications
- Leadership skills, organizational talent, and strong communication skills.
- Analytical thinking, a hands-on mentality, as well as a focus on quality and customer satisfaction.
- Very good German and good English skills.
Experience
- Several years of experience in IT support, operations, or technical service.
- Experience with Windows and/or Linux systems, SQL, and networks (TCP/IP).
- Good understanding of ITIL or similar support frameworks as well as experience with processes in incident, problem, and change management.
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Benefits
Work-Life-Integration
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This is your employer
Iventa
Since 1991, Iventa has been an established company in the field of personnel consulting and recruiting. With multiple locations in Austria and Germany, it offers a wide range of services to support companies in their candidate search.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Team Lead IT Support and Operations
- Salary
- from 60.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
