Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
You lead a 7‑person 2nd/3rd‑level support team, optimize support and ops processes (KPIs/SLAs), own incident management, improve documentation and workflows, and coordinate infrastructure, development, resourcing and reporting.
Job Technologies
Your role in the team
- Leadership and further development of the seven-member Support and Operations team (2nd & 3rd Level).
- Strategic planning and optimization of support and operational processes, including KPIs and SLA management.
- Responsible for incident and escalation management, including communication with stakeholders.
- IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text, do not add explanations - Maintain the structure in bullet lists - Technical terms that are internationally used may remain untranslated - Ensure correct grammar and natural flow Text to translate: Further development of documentation, workflows, and knowledge-sharing standards.
- Interface between Support, Infrastructure and Development.
- Leadership of cross-functional projects and the introduction of new processes, products, and tools.
- Resource and personnel planning in coordination with People & Culture.
- Reporting to management and deriving opportunities for improvement.
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Our expectations of you
Education
- Completed IT training or equivalent experience (ideally with IT management know-how).
Qualifications
- Leadership competence, organizational talent and communication strength.
- Analytical thinking, hands-on mentality, as well as a focus on quality and customer satisfaction.
- Very good German and good English language skills.
Experience
- Several years of experience in IT support, operations, or technical service.
- Experience with Windows and/or Linux systems, SQL, and networks (TCP/IP).
- Solid understanding of ITIL or similar support frameworks, as well as experience with processes in the areas of incident, problem, and change management.
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Benefits
Work-Life-Integration
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Job Locations
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This is your employer
Iventa
Since 1991, Iventa has been an established company in the field of personnel consulting and recruiting. With multiple locations in Austria and Germany, it offers a wide range of services to support companies in their candidate search.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Team Lead IT Support and Operations
- Salary
- from 60.000 € Gross/Year
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
