Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.770 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
Job Summary
You handle customer inquiries via phone and ticketing, provide first‑level support, conduct technical trainings and webinars, create and maintain technical documentation, and proactively identify and resolve issues.
Your role in the team
- Complete handling of customer inquiries via telephone and ticketing system.
- Hotline and First Level Support.
- Delivery of technical training and webinars.
- Assistance with the creation of technical documentation.
- Identifying problems and proactively presenting solutions for process improvement and product development.
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Our expectations of you
Education
- Completed technical training.
Qualifications
- Good German and English language skills, French language skills are advantageous.
- Analytical thinking and an understanding of the relationships between products and digital services.
- Solution-oriented and meticulous way of working.
- Empathy and Heart for Customer Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
HALE electronic GmbH
Salzburg
We are a highly innovative company that is Europe's leading provider of electronic taximeter systems. We work hand-in-hand with German automakers to develop new products and our products are sold in 45 countries around the world.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Internet, IT, Telecommunication, Science, Research
Hotline support technician
- Salary
- from 2.770 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
