Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Finkenstein am Faaker See
- Working Model
- Onsite
Job Summary
In this role, you will assist customers with technical inquiries regarding special machines in the semiconductor industry and independently handle support tickets for diagnosis and problem resolution.
Job Technologies
Your role in the team
- Technical support for highly precise special-purpose machines in the semiconductor industry
- Independent support and consulting for our customers regarding technical inquiries about special machines and systems.
- Diagnosis and resolution of technical issues, e.g., via remote support.
- Processing and management of support tickets
- Analysis and documentation of recurring errors
- Development of solution proposals for the continuous improvement of plant performance
- Close collaboration with the Service Department as well as the Development and Engineering teams to quickly resolve technical issues.
- Regular coordination with sales and product management to optimize customer support.
- Onboarding and supporting new team members
- Documentation and tracking of service requests
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Our expectations of you
Education
- Completed technical training or degree in mechanical engineering, electrical engineering, mechatronics, or a related field
Qualifications
- Knowledge of control and drive technology (e.g., Siemens, Beckhoff)
- Proficient in handling technical drawings and circuit diagrams
- Independent, solution-oriented work approach
- A high level of customer orientation and service awareness
- Strong communication skills and enjoyment of teamwork
- Excellent written and spoken proficiency in German and English.
Experience
- Relevant professional experience in special machine construction, ideally in the semiconductor industry.
- Solid IT skills and experience with diagnostic tools
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What we offer
- A safe and modern equipped workplace as well as varied and challenging tasks in a technology company with a high degree of personal responsibility.
- Intensive onboarding and regular training sessions for professional development
- Attractive compensation as well as additional benefits (employee perks, good work-life balance)
- Opportunities for personal and professional development in an internationally operating company
- Collegial working environment with flat hierarchies and short decision-making processes.
- You can expect a salary based on the applicable collective agreement (KV employees in the metal industry, at least classification in usage group III after the 2nd usage group year according to KV, €2,918.34 gross), which will be exceeded depending on individual qualifications and professional experience.
- We will discuss everything else and the final agreement on compensation together during a personal interview.
- All applications will of course be handled STRICTLY CONFIDENTIALLY.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
mechatronic Systemtechnik GmbH
Völkendorf, Villach
Mechatronic Systemtechnik is a successful, rapidly-growing high-tech company based in Villach, Austria. Since 2004 we have been developing and manufacturing special machines for handling bent wafers and thin wafers in the semiconductor industry, such as TAIKO, MEMS Film Frame etc.
Description
- Founding year
- 2004
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Career Growth
3.6Engineering
3.1Culture
4.0Workingconditions
4.4
Mitarbeiter Technical Support
- Location
- Finkenstein am Faaker See
- Working Model
- Onsite
- Diversity
- Open for all genders
