Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.000 to 5.000€ Gross/Month
- Location
- Salzburg, Graz, Wels, Vienna, Pörtschach am Wörther See
- Working Model
- Onsite
Job Summary
In this role, you will be the main point of contact for clients, optimize ITIL processes, conduct service improvement meetings, and independently execute projects while collaborating closely with various teams.
Job Technologies
Your role in the team
- Central contact person for our clients regarding requirements and quality of operational and support processes.
- Ongoing communication with clients as well as optimization of ITIL service management processes.
- Conducting service improvement meetings as well as analyzing and discussing KPIs and SLAs.
- Close collaboration with project, development, and support teams.
- Ongoing development and optimization of existing processes.
- Processing of public tenders as well as preparation of calculations.
- Development of technical concepts and independent implementation of projects (e.g., transition projects).
- Responsibility for managing customer outages.
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Our expectations of you
Education
- Completed IT education (HTL, FH, or university).
Qualifications
- Solid knowledge in the field of ITIL.
- Strong communication skills, initiative, and a sense of responsibility.
- Enjoyment in customer contact as well as in solving complex problems and recognizing opportunities for improvement.
- Independent and structured working style, combined with team spirit and commitment.
- Very good German and English skills.
Experience
- Several years of professional experience in IT Service Management (certification is an advantage).
- Experience in project management or relevant certification.
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Benefits
More net
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
x-tention Informationstechnologie GmbH
Klagenfurt Am Wörthersee, Graz, Salzburg, St. Peter In Der Au, Wels, Wien
Our company provides expert consultation, software development, and operational management for information systems in the health care and social services industries—from large hospitals to smaller organizations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.9
Workingconditions
4.0Culture
3.9Career Growth
4.2Engineering
3.5
Service & Project Manager in IT Service Management
- Salary
- 4.000 to 5.000€ Gross/Month
- Location
- Salzburg, Graz, Wels, Vienna, Pörtschach am Wörther See
- Working Model
- Onsite
