Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jenbach
- Working Model
- Onsite
Job Summary
In this role, you manage frontend IT services, particularly for Office 365, focusing on customer support, project management, and team leadership in the End User Services area.
Job Technologies
Your role in the team
- The IT Service Manager Frontend oversees the management and delivery of critical IT services, ensuring they meet quality standards and business objectives.
- In this role, you will manage issues, requests, and projects, oversee the IT O365 and EUS Team, ensure smooth change implementation, and cultivate good connections with stakeholders.
- This includes following application management: Virtual Desktop Infrastructure (VDI), Intunes/SCCM, mobile device management, end-user client management, Group Policy Object (GPO), end-user services, printer contract management, software and hardware management, Office 365 management, operating system management, and application packaging.
- Face to the business: alignment with leaders regarding technical solutions and escalations.
- Operational Support: Manage technical support for end-user services, ensuring efficient and effective resolution of issues.
- Team Leadership: Lead a team focused on Office 365 and End User Services, fostering a collaborative and high-performing environment.
- Reporting: Prepare and present monthly reports on the status, performance, and needs of the EUS area.
- Project Management: Oversee and manage IT projects including the EUS area, ensuring they are completed on time and within budget.
- Global EUS Area Responsibility: Oversee and manage the global end-user service area, ensuring consistent and high-quality IT support across all locations.
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Our expectations of you
Qualifications
- Operating Systems: Deep understanding of Windows, iOS, and Android operating systems.
- Teamwork: Proven ability to work effectively in a high-skilled team, with strong collaboration skills.
- The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to providing excellent customer service.
- They will be able to manage multiple tasks and projects simultaneously, and will have excellent problem-solving skills.
- Fluent in German, proficient in English.
Experience
- Technical IT Experience: Proven experience in end-user service area, network, and Active Directory.
- ITIL Environment: Experience working in an ITIL environment, with an understanding of ITIL principles and practices.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
Location Jenbach
6200 Tirol
Austria
Topics that you deal with on the job
This is your employer
Innio
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Service Manager Frontend
- Location
- Jenbach
- Working Model
- Onsite
