Job
- Level
- Experienced
- Job Field
- IT, BI, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Salzburg, Vienna
- Working Model
- Onsite
Job Summary
In this role, you will oversee the entire processing of customer orders in the EEMEA region, managing order acceptance, delivery coordination, invoicing, and optimizing export processes.
Job Technologies
Your role in the team
- Manage and monitor customer orders for Distributor in EEMEA Region.
- Ensure timely and accurate order processing, delivery coordination, and invoicing.
- Oversee export processes, ensuring compliance with international shipping requirements.
- Handle customer inquiries, resolve challenges, and ensure a positive customer experience.
- Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales.
- Own end-to-end Customer Service and Export processes in SAP from a business perspective.
- Act as first-level functional owner and key contact for system-related topics.
- Troubleshoot and resolve system and process issues including delivery, stock, invoice, and posting discrepancies.
- Execute and oversee necessary corrections, including mass changes where required.
- Translate business needs and issues into clear IT requirements and tickets.
- Serve as the main interface between Business and IT.
- Act as first point of contact for WMS and Customer Service-related systems.
- Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation.
- Identify root causes of recurring operational and system issues.
- Implement sustainable solutions to reduce errors, manual workarounds, and rework.
- Drive process standardization and documentation.
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Our expectations of you
Qualifications
- Fluent in English (written and spoken).
- Solid understanding of Customer Service and Export processes.
- High attention to detail and strong organizational skills.
- Advanced problem-solving and analytical capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills with the ability to interact effectively with both business and IT stakeholders.
- Proficiency in Microsoft Office.
- Team-oriented mindset with the ability to work cross-functionally.
Experience
- Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred.
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What we offer
- Full Time (Permanent employment).
- Monday to Friday.
- 5 hours.
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Topics that you deal with on the job
Job Locations
This is your employer
PUMA
Salzburg
PUMA is one of the world's leading sport brands, designing, developing, selling and marketing shoes, textiles and accessories. For over 65 years PUMA has been creating innovative products for the quickest athletes in the world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods, Trade
Manager Customer Service Export EEMEA Distribution
- Location
- Salzburg, Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
