Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the key contact for technical requirements, ensuring the quality of managed services. You will analyze customer needs, develop solutions, and present reports on SLAs and KPIs.
Job Technologies
Your role in the team
- You are the primary contact for technical and organizational issues with our long-standing clients.
- You are responsible for ensuring the quality and availability of the agreed Managed Services.
- You are in regular coordination with clients and the technical team.
- Additionally, you will be involved in the design and improvement of new and existing services and processes.
- Creating and presenting reports on SLAs and KPIs are also part of your responsibilities.
- You recognize customer needs and collaborate in the development of solutions in line with service design principles.
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Our expectations of you
Qualifications
- Good and broad expertise in the IT sector as well as a good understanding of business processes.
- Knowledge and certifications in ITIL and PRINCE2 Foundation or comparable certifications in IT service and project management are desirable.
- Enjoyment in the interaction between clients (internal and external) and the technical team.
- Very good knowledge of German and good knowledge of English.
Experience
- Experience in IT Service Management or IT Project Management or Customer Relationship Management.
- Many years of IT professional experience and interest in advancing into Service Management.
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Benefits
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Job Locations
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This is your employer
Bechtle Österreich
Graz, Steyr, Wien
Thirty years of growth is no accident. With over 70 IT system houses in Germany, Austria, and Switzerland and IT trade companies in 14 European countries - that's one of the secrets to Bechtle's success.
Description
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
4.0Engineering
3.2Workingconditions
4.2Career Growth
4.5
IT service manager
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
