Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT support requests, manage device provisioning and user lifecycles, while ensuring the performance of Google Workspace and macOS environments across the company.
Job Technologies
Your role in the team
- Serve as primary IT support contact for Boston and Vienna offices.
- Prioritize and manage multiple requests.
- Handle device provisioning and user lifecycle management (onboarding/offboarding).
- Ensure reliable operation of Google Workspace and macOS environments across the company.
- Monitor performance and troubleshoot issues across company devices.
- Own Ketryx internal IT support channel.
- Support security & compliance initiatives.
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Our expectations of you
Qualifications
- Proficiency with Google Workspace, Microsoft Office, and macOS.
- Clear communication skills with non-technical users.
- Documentation skills for creating user guides and procedures.
- Solid understanding of networks, security, and device management.
- Fluency in English.
- Basic scripting (PowerShell, Bash) for automation tasks.
- Patience when explaining complex concepts.
- Problem-solving and analytical thinking.
- Proactive approach to identifying potential issues.
Experience
- 2-4 years of experience in IT support or similar roles.
- Experience with identity management/SSO systems.
- Experience with ticketing systems (ServiceNow, Jira, Zendesk).
- Experience with Mobile Device Management (MDM).
- Experience with backup and recovery procedures.
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Benefits
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Ketryx
Ketryx focuses on innovative solutions in the field of medical software development, particularly for Software as a Medical Device and Connected Devices. The platform simplifies software development and ensures compliance with regulatory standards.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Tech Support Engineer
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
