Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop efficient IT service management processes, oversee client service quality, and implement budgeting measures to optimize IT infrastructure in bank branches.
Your role in the team
- As an IT Service Manager, you are part of the team that strengthens our bank branches technologically – focusing on mobile telephony, client services, and infrastructure optimization.
- You ensure efficient IT Service Management and continuously develop our processes.
- You are also responsible for ensuring the stable operation of our applications as well as the infrastructure and client services in the branches.
- Together with the specialist departments, you conduct service review meetings and actively manage the quality of the services.
- In close coordination with our IT service providers, you ensure that the agreed service quality is maintained.
- You take over the operational management of outsourcing topics and ensure that all regulatory requirements are met.
- You are responsible for managing our supplier contracts – from drafting and contract durations to price and quantity checks.
- Economic management of supplier relationships is also part of your daily routine: you create budgets, conduct forecasts, monitor costs, and develop smart cost-saving measures.
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Our expectations of you
Education
- You hold a completed degree in Computer Science, Business Informatics, or Business Administration with an IT focus, or an equivalent IT qualification with relevant practical experience, and you can apply your knowledge effectively in projects.
Qualifications
- You have already supported IT onboarding projects and are familiar with budgeting and controlling processes, enabling you to plan and execute projects successfully.
- Your hands-on mentality, creativity, and assertiveness make you a valuable team member who contributes ideas and actively drives projects forward.
- You enjoy taking responsibility, communicate confidently at all levels of hierarchy, and are a reliable point of contact for colleagues and partners.
- You are independent and responsible in your work, and you maintain an overview even in complex or dynamic situations.
- With your structured and organized working style, you ensure that tasks are completed efficiently and processes run smoothly.
Experience
- Your experience in outsourcing and managing outsourced IT services, as well as in overseeing IT outsourcing partners, enables you to take responsibility and ensure the quality of the services.
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Job Locations
Location Vienna
Kolingasse 14
1090 Wien
Austria
This is your employer
VOLKSBANK WIEN AG
Wien
At VOLKSBANK WIEN, we pride ourselves on being Austria's largest regional bank. Our success is based on our commitment to customer service and providing sound advice. We are looking for customers who appreciate a good partnership and quality advice.
Description
- Founding year
- 1871
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Manager
- Salary
- from 55.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
