Logo Hypo Tirol Bank AG

IT Service Continuity Manager

New

Job

  • Level
    Lead
  • Job Field
    IT, Project, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 60.000 € Gross/Year
  • Location
    Innsbruck
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you will drive the further development of key IT service processes like Incident, Change, and Problem Management, while leading a specialized team and collaborating closely with internal and external partners.

    Job Technologies

    Your role in the team

    In this key role, you will provide technical leadership for a specialized team within the Retained Service Organization and drive the further development of core IT service processes.

    You are the contact person and driver for quality, efficiency, and strategic alignment in the IT service sector, working closely with internal departments and external partners.

    Technical leadership and further development of the RSO team

    Responsibility for central IT service processes:

    • Incident, Change & Problem Management
    • IT Service Continuity Management
    • Service Level Management
    • Performance Management

    Promotion of process responsibility and methodological competence within the team

    Close collaboration with internal departments and external service providers

    Participation in the further development of the ITSM strategy within regulatory requirements

    Development of a KPI-based control and reporting system

    This text has been machine translated. Show original

    Our expectations of you

    Education

    • Completed IT training or a comparable qualification

    Qualifications

    • Solid ITSM knowledge (ITIL certification preferred)
    • Strong communication skills and a structured way of working

    Experience

    • Experience in professional leadership or coaching
    • Ideally, experience in a regulated environment (e.g., financial services).

    This text has been machine translated. Show original

    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    Job Locations

    Map of company locations
    • Location Innsbruck

      Location Innsbruck

      Tirol

      Austria

    Topics that you deal with on the job

    This is your employer

    Hypo Tirol Bank AG

    Hypo Tirol Bank AG

    Innsbruck

    The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!

    Description

  • Company Size
    250+ Employees
  • Founding year
    1901
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Banking, Finance, Insurance
  • Logo Hypo Tirol Bank AG

    IT Service Continuity Manager

    Salary
    from 60.000 € Gross/Year
    Location
    Innsbruck
    Working Model
    Hybrid, Onsite

    More Jobs