Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will drive the further development of key IT service processes like Incident, Change, and Problem Management, while leading a specialized team and collaborating closely with internal and external partners.
Job Technologies
Your role in the team
In this key role, you will provide technical leadership for a specialized team within the Retained Service Organization and drive the further development of core IT service processes.
You are the contact person and driver for quality, efficiency, and strategic alignment in the IT service sector, working closely with internal departments and external partners.
Technical leadership and further development of the RSO team
Responsibility for central IT service processes:
- Incident, Change & Problem Management
- IT Service Continuity Management
- Service Level Management
- Performance Management
Promotion of process responsibility and methodological competence within the team
Close collaboration with internal departments and external service providers
Participation in the further development of the ITSM strategy within regulatory requirements
Development of a KPI-based control and reporting system
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Our expectations of you
Education
- Completed IT training or a comparable qualification
Qualifications
- Solid ITSM knowledge (ITIL certification preferred)
- Strong communication skills and a structured way of working
Experience
- Experience in professional leadership or coaching
- Ideally, experience in a regulated environment (e.g., financial services).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hypo Tirol Bank AG
Innsbruck
The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!
Description
- Company Size
- 250+ Employees
- Founding year
- 1901
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance