Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.600 € Gross/Month
- Location
- Gemeinde Baden
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you analyze and resolve technical issues in Microsoft environments, support internal teams, handle customer inquiries, and meticulously document your solutions in a knowledge base.
Job Technologies
Your role in the team
As an IT support staff member, you are a central hub for the quick and straightforward resolution of technical challenges.
- Internal Support: You assist our internal teams with all IT-related issues and ensure a smooth technical process.
- Problem analysis and resolution: You independently identify and analyze occurring issues, determine their causes, and develop efficient solutions.
- System support in a Microsoft environment: You assist in the management and maintenance of our diverse system landscape, which is based on Microsoft technologies.
- Tool Management and Knowledge Transfer: You have a passion for new technologies and proactively evaluate tools that improve our processes. You document the results of your tests in understandable documentation and actively support the team in the technical onboarding of new employees.
- Technical Customer Support: You are the direct technical contact for our customers, especially during issues that arise during our live streams, and you take responsibility for troubleshooting all inquiries that cannot be resolved by customer service.
- Web Analytics: You assist in analyzing issues related to web applications and contribute your understanding of web browser sessions and their behavior.
- Documentation: You carefully document the occurring cases and their solutions in our knowledge base.
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Our expectations of you
Qualifications
We are looking for a personality who not only possesses technical know-how but also enjoys helping others and succeeding as part of a team.
- Microsoft Skills: You are confident working in a Microsoft environment (e.g., Windows, Microsoft 365, Active Directory).
- Web understanding: You have a good understanding of how web browsers work, especially sessions, cookies, and cache.
- Practical Web and Scripting Skills: You utilize your solid HTML and CSS fundamentals to create and maintain simple templates for our systems (e.g., for emails or workflows). Additionally, you have a basic understanding of scripts to make small adjustments to our automations as needed.
- Analytical Skills: You enjoy understanding, analyzing, and independently or collaboratively developing solutions for the problems of our participants and internal teams.
- Communication skills and service orientation: You communicate clearly and understandably and always have an open ear for the concerns of your colleagues and clients.
- Team-oriented mentality: You enjoy working in a team, share your knowledge, and actively contribute to a positive working environment.
- Very good spoken and written German skills.
Experience
- Initial experience in IT support: You have already gained some experience in technical support or helpdesk.
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Benefits
Work-Life-Integration
Job Locations
Location Gemeinde Baden
Niederösterreich
Austria
This is your employer
Forum für medizinische Fortbildung – FomF GmbH
Gemeinde Baden
FomF is an innovative and future-oriented continuing education company that offers certified and neutral DFP courses for physicians and medical professionals. What sets FomF apart is our engaged employees and our commitment to maintaining high standards of customer service.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT support staff
- Salary
- from 2.600 € Gross/Month
- Location
- Gemeinde Baden
- Working Model
- Hybrid, Onsite
