2nd Level Support Job in Carinthia

In this role you manage Jira support queue, analyze and prioritize incidents, apply configuration changes on Linux and virtualization stacks for troubleshooting and RCA, create developer-facing tickets and work in an agile team.

You will be responsible for the installation and ongoing maintenance of our customers' IT systems. You are responsible for the development, implementation and support of customer projects (client, server, network, storage, virtualization, backup). You...

the installation and ongoing maintenance of our customers’ IT systems Independent development, implementation and support of customer projects (client, server, network, storage, virtualization, backup) advice and support in the implementation of...

the installation and ongoing maintenance of our customers’ IT systems Independent development, implementation and support of customer projects (client, server, network, storage, virtualization, backup) advice and support in the implementation of...

Installation and ongoing maintenance of our customers' IT systems Independent development, implementation and support of customer projects (client, server, network, storage, virtualization, backup) Advice and support in the implementation of...

Processing inquiries and problems in the field of IT and solving technical problems Answering questions from employees and customers about IT systems and processes Installation of new hardware and software components Troubleshooting support

Monitoring and support of our software solution at the customer Configuration and adaptation of the software solution to the individual requirements of the customer Independent recording and processing of customer inquiries via the ticket system...

Software and hardware troubleshooting - exclusively remote Acceptance, processing and documentation of disruptions via the ticket system 2nd level support for incoming faults Customer service by phone and email

Monitoring and support of our software solution at the customer Configuration and adaptation of the software solution to the individual requirements of the customer Independent recording and processing of customer inquiries via the ticket system...