1st Level Support Jobs in Wels

In this role, you handle technical inquiries about autonomous mobile robots, analyze and resolve issues, configure software, and collaborate closely with engineering teams.

In this role, you support employees as the first contact for technical issues related to hardware and software, maintain user guides, manage the IT inventory, and handle ticket requests in an organized manner.

In this role, you consult and support internal colleagues on IT inquiries related to the online shop, handle disruptions and requests, and closely collaborate with 2nd & 3rd level support.

In this role, you advise internal colleagues on IT issues related to the online shop, handle incidents, categorize them, and resolve them in cooperation with 2nd and 3rd level support.

1st Level Support and 2nd Level Support - mainly in the client area. User and rights management. Processing tickets. Independent problem analysis and troubleshooting. Remote maintenance, installations and end device management. Participation in projects...

First point of contact for technical inquiries from national and international customers. Telephone and digital processing of support requests using the helpdesk system. Structured and solution-oriented error analysis and troubleshooting as well as...

Processing customer inquiries (IT hotline) Troubleshooting and resolving IT problems (first-level and second-level support) Installation of clients using SCCM (including configuration of SCCM) Creating or adapting GPOs Planning, developing, and managing...

First point of contact for technical inquiries from national and international customers. Telephone and digital processing of support requests using the helpdesk system. Structured and solution-oriented error analysis and troubleshooting as well as...

You accept written and telephone user inquiries in the hardware and software environment You record, categorize and prioritize the requests and fault reports in the ticket system You identify and analyze errors and take care of their correction...

User support: troubleshooting, repairs, client installations Setting up workstations and onboarding new colleagues Processing and consulting for IT inquiries (telephone, email, on-site, remote maintenance) Installation and configuration of hardware and...

Contact person for hardware and software support Analysis and troubleshooting of faults Active participation in exciting projects in the IT environment Network and infrastructure maintenance

Accepting, prioritizing and processing client support requests (managing internal service ticketing) Troubleshooting Commissioning of hardware and software products Administration of services such as Sharepoint Administration of network infrastructure...

Our IT service desk in Austria (responsible for employees worldwide) has so far had a strong focus on infrastructure issues. With this newly created position, we want to broaden our service desk team, especially in the area of IT applications. It is...

Contact person for hardware and software support Analysis and elimination of malfunctions Active participation in exciting projects in the IT environment Network and infrastructure maintenance

After an intensive training phase, you will be the first point of contact for our customers with questions about our ERP software BüroWARE/WEBWARE (1st level support). Your tasks include answering, logging, analyzing, tracking and competently solving...