Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Salzburg
- Working Model
- Onsite
Job Summary
In this role, you support customers in adapting and using our time tracking system, handle tickets in 2nd level support, and train users. You conduct product tests and create technical documentation.
Your role in the team
- At ÖWD security systems, we are developing an in-house time tracking software.
- For our clients, we create flexible solutions for recording all attendance and absence data.
- Furthermore, mobile data collection is possible for employees in the field or working from home.
- Your responsibilities include customer support and assistance.
- Together with your 2nd Level Support colleagues, you work on tickets from the ticket system.
- You customize the system according to individual customer requirements and the respective collective agreement specifications.
- For our clients, you are the "helping hand".
- You support with your expertise via telephone and remote maintenance.
- You conduct product tests in collaboration with product management and development.
- You have a sense of market opportunities and pass this information on to sales.
- You train our customers on the time tracking system.
- To ensure your knowledge is well documented, you create technical documentation.
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Our expectations of you
Education
- A solid foundation with completed technical or commercial training (HTL, HAK, FH, or university)
Qualifications
- High problem-solving skills to assist you further in support.
- Good IT skills, technical affinity, and knowledge of the Working Hours Act will help you in this job.
- Customer-oriented communication because we embody the service mindset at ÖWD.
- Collegial interaction within the team is a matter of course for us.
Experience
- Completed a course in payroll accounting as well as experience in time tracking are advantageous.
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What we offer
- Salary from EUR 50,000.00 gross per year, with overpayment for appropriate qualifications.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
ÖWD Österreichischer Wachdienst security GmbH & Co KG
Salzburg
The family-owned company founded in 1906 has locations in all of Austria's Bundesländer. The group oversees and monitors around 35,000 properties throughout Austria across its individual divisions including ÖWD Security (security services), ÖWD Security Systems (security technology), ÖWD Cleaning Services (building cleaning), ÖWD Time Access (access control and time recording) and ÖWD Insurance Services (insurance broker).
Description
- Founding year
- 1906
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Consulting & Support Time Tracking
- Salary
- from 50.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 35.627 € net/Year
- Location
- Salzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
