Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.000 € Gross/Year
- Location
- Kalsdorf
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will handle IT requests in 2nd level support, assist customers and internal users, analyze complex issues, and collaborate on digitization projects in data management.
Your role in the team
- Processing and resolving IT requests in 2nd Level Support (analysis, troubleshooting, documentation).
- Support of our customers as well as internal users with technical inquiries.
- Analysis and coordination of more complex disruptions, as well as close collaboration with internal specialist departments, property management, and external software vendors.
- Participation in digitization and IT projects, particularly in the areas of data management and system integration.
- Ensuring quality in request processing and continuous optimization of support and IT processes within the Data Exchange Team.
- Participation in the further development and optimization of our customer portal.
- Support with operational and administrative IT activities.
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Our expectations of you
Education
- Completed education (e.g., school, apprenticeship, or university) - ideally with an IT focus.
Qualifications
- High IT affinity, technical understanding, and interest in digital processes.
- Structured, independent working style with a strong sense of quality.
- Good German & English skills.
- Team player with a confident demeanor and a high level of service orientation.
- Motivation, initiative, and willingness to continuously develop yourself.
- Low willingness to travel.
Experience
- Initial experience in IT support (1st or 2nd level) is an advantage.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Techem Messtechnik GmbH
As your energy service provider, we are dedicated to helping you save money on your energy bills and managing your energy consumption.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
IT Support Engineer
- Salary
- from 38.000 € Gross/Year
- Location
- Kalsdorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
