Job
- Level
- Experienced
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.500 € gross/month
Job Summary
In this role, you assist customers with software inquiries via phone, chat, and email, find tailored solutions, and explain complex topics understandably in both German and English.
Your role in the team
- You assist our clients with questions about our software across various channels.
- There you will find the best solutions for the customer and explain them comprehensively and understandably in writing, by phone and remote support, or in live chat.
- Your working hours are flexible and adapt to your life, with a basic office presence between 08:00 and 18:00.
- Occasional weekend shifts with top hourly compensation.
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Our expectations of you
Qualifications
- You possess excellent communication skills and are able to explain complex matters clearly.
- You don't get easily rattled and work proactively and solution-oriented.
- In the team and towards our clients, you impress with your communicative and empathetic nature. Due to our English-speaking clients, you will communicate not only in German but also in English.
- Of course, you also have very good computer skills and quickly grasp the logic of new software; ideally, you have also worked with a PMS system.
Experience
- You have already gained experience in tourism, at reception, a tourism association, or similar.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
zadego GmbH
Innsbruck, Eisenstadt
The company Easybooking, made up of three locations and 60 employees, is counted as the overall solution for tourist small and medium-sized businesses. Through our web-based room planner, you are able to control your accommodation/accommodations flexibly and from anywhere in order to optimize administration as well as sales.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism
Employer reviews
by devworkplaces.com
Total
(1 Review)4.0
Engineering
3.6Career Growth
4.0Culture
4.2Workingconditions
4.2
Support Agent
- Salary
- from 2.500 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.904 € net/month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
