Job
- Level
- Senior
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Full Remote
Job Summary
In this role, you will support customers in the UK from onboarding through project management to long-term support and strategic advisory, maximizing their value from our solutions.
Job Technologies
Your role in the team
As aSenior IT Customer Success Manageryou will support our customers in theUK and English-speaking countriesholistically, from onboarding, through technical consulting, to long-term support. You will act as aproject manager, technical sparring partner, andstrategic customer advisorYou are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always ensure correct grammar and a natural linguistic flow. Translate the following text precisely into English:
You ensure that our customers derive maximum value from our solutions and work successfully with Kinnovis in the long term. You will independently manage multiple customer projects while also leveraging your experience to continuously improve our processes.
Onboarding New Customers
- Independently conducting onboarding – from setup and configuration to go-live
- Training users and imparting a deep understanding of our platform
Project Management
- Managing multiple implementation or rollout projects simultaneously Responsible for timelines, milestones, and clear communication with all stakeholders
- Supporting technical configurations, data migrations, or interfaces
Relationship Management & Communication
- Building and maintaining trusting, long-term customer relationships specifically in theUK and English-speaking markets
- Proactively finding solutions to challenges
- Structured communication in all directions: customers, internal team, external partners
Customer Success & Support
- Providing long-term support to our customers – proactive, solution-oriented, and reliable
- Identifying opportunities for expansion and continuously enhancing value for our customers
- Acting as a point of contact for technical questions, coordinating with the tech team on complex issues
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Our expectations of you
Qualifications
- Strong customer orientation, organizational talent, and a structured, solution-oriented working style
- Strong interpersonal skillsand ability to effectively engage with diverse stakeholders
- Very good knowledge ofExcel(Data preparation or migration) as well as familiarity with tools likeSlack, Notion, Hubspot, Miro, Office365
- Technical understandingof software solutions and data structures
- Proficient inYou are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always ensure correct grammar and a natural linguistic flow. Translate the following text precisely into English:atC2Level and ideally in German (C2)
Nice to Have
- Basic knowledge of scripting or automation
- Experience with accounting-related processes or ERP systems
- Knowledge of the self-storage environment or SaaS sector
- Additional language skills (e.g., Spanish, French)
Experience
- Minimum of 5 years of experience inCustomer Success.IT project managementor technical customer support – ideally in aSaaS environment
- Experience inagile project management
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- 🏖️Workation
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Kinnovis
Brunn Am Gebirge
We’re Kinnovis, a fast-growing and family-run B2B SaaS company on a mission to modernize the self-storage industry with smart, automated software solutions. Our headquarters is in Vienna, Austria, and our international team is based in Austria, the UK, Slovenia, Spain and France. As one of Europe’s leading software providers in our niche, we help self-storage operators manage their facilities efficiently through smart, automated software. Currently, we serve clients in 18+ countries, and we are in a phase of fast growth and keep expanding. What sets us apart? Kinnovis is a family business. We are not dependent on investors; therefore the decision-making process is very lean. Every decision is taken inside the team.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2018
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication, Construction, Real Estate, Building Services, Other Sectors
Senior IT Customer Success Manager
- Salary
- from 60.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Full Remote
- Easy Apply
- Easy Apply
