Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- from 41.666 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you handle 1st level support requests, assist with account issues, and analyze computer errors. You also support cloud services and security configurations for mobile devices.
Job Technologies
Your role in the team
- 1st Level Support at the Service Points (BMT, Study Center) as well as ticket logging and processing.
- Receiving inquiries from users with subsequent consultation or incident resolution.
- Support for account matters, cloud, email, e-signature, calendar, WLAN, VPN, two-factor authentication (2FA).
- Analysis and troubleshooting of computer errors (Windows operating systems) including basic/security configurations.
- Functionality check of EDR, antivirus, and firewall on mobile devices.
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Our expectations of you
Education
- Advanced or completed education or an equivalent qualification (acquired through school or self-initiated IT knowledge) in the IT field or a related discipline.
Qualifications
- Good knowledge of clients: Windows, possibly Android/iOS/Linux.
- Knowledge of user programs (Office, mail client, web browser) and network services.
- Strong technical and organizational understanding of processes in the IT environment and enjoyment in providing support.
- Readiness to deploy, initiative, and a service-oriented work approach.
- Applications from students (e.g., in Computer Science, Electrical Engineering, Computer Engineering, Software Engineering, or a related field) are also welcome.
- Good knowledge of German and English.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Technische Universität Graz
Graz
The Technische Universität Graz is the only university in the province of Styria. It was founded in 1811 by Archduke Johann and comprises seven faculties as of 2018.
Description
- Founding year
- 1811
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Education System
Dev Reviews
by devworkplaces.com
Total
(1 Review)1.9
Culture
2.5Engineering
1.3Career Growth
1.8Workingconditions
2.0
Junior IT Support
- Salary
- from 41.666 € Gross/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
