Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.100 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- As an IT Helpdesk employee, you are responsible for troubleshooting technical issues faced by our employees.
- With us, you will serve as the primary contact for our employees regarding all IT-related matters.
- Management of requests and incidents in our ticket system and via telephone.
- Handling all open tickets through to resolution.
- Involving the 2nd-level support in problem resolution.
- In the documentation within the ticketing system as well as in the IT service documentation.
- Active contribution to the ongoing development for an improved first-time resolution rate.
- Installation and configuration of PCs, laptops, and mobile devices.
This text has been machine translated. Show original
Our expectations of you
Education
- Your completed education with an IT focus (apprenticeship, HTL, university of applied sciences).
Qualifications
- Your basic knowledge in the areas of networking, MS Windows, MS Office, and Active Directory.
- Your German language skills are at least at C1 level.
- Your strong service orientation and team skills.
- Your strong solution-oriented approach.
- Your structured, meticulous, and independent way of working.
- Please note that a Class B driver's license is required for this position.
Experience
- Your professional experience in IT.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
Location Vienna
Oberlaaer Straße 298
1230 Wien
Austria
This is your employer
VIVATIS Holding AG
Wien, Linz
At Vivatis, we are proud to employ over 2700 energetic and enthusiastic employees who help us produce some of the highest-quality food and drinks in Austria. Our team is one of the most experienced and dedicated in the industry, and we work hard every day to bring our customers only the best products possible.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
IT helpdesk employees
- Salary
- from 2.100 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
