Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries, document support tickets, manage loan devices, and provide personal and phone support to users while introducing IT tools.
Job Technologies
Your role in the team
- Telephone and personal support as the first internal contact person for hardware and software inquiries.
- Processing and documentation of support requests via a ticket system.
- Participation in the implementation of new IT tools as well as in the execution of IT policies.
- Management and issuance of loaner devices.
- Shift work between 8:00 AM and 7:00 PM (weekly rotation).
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Our expectations of you
Education
- Completed IT-oriented training and at least 5 years of relevant professional experience in IT support.
Qualifications
- Open, friendly personality with high motivation and commitment.
- Quick comprehension as well as a careful and deliberate work approach.
- Strong service orientation and enjoyment in providing the best possible support to users.
- Strong communication skills in verbal and written form.
- Very good knowledge of MS Windows 11 and MS Office (Microsoft 365).
- Very good German and good English skills are required.
- Resilience, initiative, as well as solution-oriented and responsible action.
- Team spirit and joy in collaboration.
- Flexibility, accuracy, and a structured way of working.
Experience
- Experience with Microsoft Active Directory as well as basic networking knowledge.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WOLF THEISS Rechtsanwälte GmbH & Co KG
Wolf Theiss is one of the most highly respected and well-known law firms in Central, Eastern and South-Eastern Europe. Drawing on over 60 years of experience, our team offers an unrivaled local knowledge and international expertise that allows us to serve clients throughout the region from 13 offices in countries including Austria, Bulgaria, Croatia, Hungary, Romania and Serbia.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.4
Career Growth
2.6Workingconditions
2.2Engineering
2.2Culture
2.7
IT support staff
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
