Job
- Level
- Experienced
- Job Field
- IT
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Andorf
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Holistic support: You will be responsible for the complete support of our customers' IT environments, which include between 5 and 150 workstations.
- Customer-oriented IT support: You provide support in the 1st and 2nd levels via various channels - whether on the phone, by email, through our ticket system, via remote maintenance or directly at the customer's site.
- Fast problem resolution: You identify, analyze and solve hardware and software problems with precision and efficiency.
- Proactive monitoring: You always keep an eye on the relevant customer systems and IT services and carry out timely software updates and patches.
- Training and integration: You ensure that our customers' new employees start well prepared. You offer training and onboarding for this. You will also create and maintain clear and understandable documentation for your team and our customers.
- Team-oriented challenge: On demanding IT projects, rollouts or particularly tricky tasks, you work hand in hand with your colleagues and contribute your expertise.
- Focus on customer satisfaction: The satisfaction of our customers is your priority. If major challenges arise, you will ensure a seamless transition to the next level of support.
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Our expectations of you
Education
- Have completed IT training and have already gained several years of professional experience in a comparable position.
Qualifications
- Have initiative and a high level of responsibility.
- We impress both our customers and the team with an outstanding solution and service orientation.
- Has in-depth expertise in the modern workplace area, including Microsoft 365, Windows 10/11 and hybrid work scenarios.
- Stay safe in the network and firewall area - think of topics such as routing, switching, vLAN and WiFi.
- At home in the cloud, especially when it comes to solutions like Microsoft Azure.
- Has in-depth knowledge of Windows Server, backup, storage and the associated roles such as AD, file server, DNS and DHCP.
- Has an eye for cybersecurity and is always up to date with current security standards.
- Is not afraid to write scripts in PowerShell and may already be familiar with ITIL.
- Expresses yourself confidently in both German and English.
- We take a customer- and solution-oriented way of working as a matter of course.
- Is always willing to learn, has high customer skills and acts independently.
Experience
- Maybe even has experience with RMM, PSA or other MSP tools - that would be a great plus!
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Job Locations
Location Andorf
4770 Oberösterreich
Austria
This is your employer
Stuhlberger IT
Stuhlberger IT provides proactive IT support tailored to small and medium-sized businesses with up to 250 employees. Our experts protect your company against cyber threats and optimize the use of Microsoft 365 as a central communication solution.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Solution Engineer
- Location
- Andorf
- Working Model
- Hybrid, Onsite
