Job
- Level
- Lead
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 5.200 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead the Service Desk Control Center, manage shift operations, and develop the Security Operation Center as the first line of defense against cyber attacks for the digital infrastructure of Vienna.
Your role in the team
- As the head of the Service Desk Control Center team, you will manage your staff in a 24/7 shift operation handling alarms from the umbrella monitoring of IT service and infrastructure monitoring.
- Furthermore, you support the development of a Security Operation Center (SOC) and evolve it into our First Line of Defense against cyber-attacks.
- In this key position, you combine operational responsibility with leadership - you are the driving force behind the protection of Vienna's digital infrastructure and ensure the security and stability of digital services for the citizens of Vienna.
- You lead the organizational unit in personnel, technical, and organizational matters.
- You coordinate Major Incidents and derive subsequent actions from them.
- You act as a link between the Control Center and WienCERT, the Service Desk Front Office and Back Office, as well as the downstream specialist teams of Wien Digital.
- You coordinate the handling of complex tasks in collaboration with the downstream specialist teams at Wien Digital.
- You are rebuilding the Security Operation Center for Wien Digital and ensuring ongoing compliance with internal policies, procedures, and guidelines by the SOC team.
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Our expectations of you
Education
- You have completed a university degree in Computer Science/IT Security or a comparable field, or you have obtained the Matura (preferably HTL) or an equivalent qualification, along with several years of specialized professional experience.
Qualifications
- You have knowledge in the field of IT security.
- You have basic knowledge of the setup and operation of a modern SOC (Security Operation Center) and an understanding of security threats and countermeasures.
- You bring knowledge of the use of monitoring solutions and event management systems.
- Your leadership demonstrates your interpersonal finesse, enabling your employees to work in an optimal environment.
- You have an eye for the big picture and develop concrete goals for your team.
Experience
- You may already have gained experience in (team) leadership, at best.
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Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Team Leader Service Desk Control Center
- Salary
- from 5.200 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
