Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- Provide 2nd/3rd line support for assigned global SaaS applications and systems.
- Investigate and resolve complex issues, manage escalations to vendors, and maintain clear support documentation.
- Own relationships with key software vendors, monitor roadmaps, and oversee service level delivery.
- Configure and maintain application settings, integrations, and identity/access management tools in line with organizational needs.
- Ensure compliance with data privacy regulations (e.g., GDPR) and internal information security policies.
- Track system performance and cost-efficiency; identify opportunities for optimization and innovation.
- Manage product lifecycle for new features and tools from prioritization through to implementation.
- Proactively communicate application changes and develop training materials to support adoption.
- Facilitate a community of practice with global/local administrators and key stakeholders.
- Monitor application usage, license allocation, and renewals to maximize return on investment.
- Identify and evaluate new tools that align with business needs and strategic objectives.
- Contribute to business continuity by ensuring backup solutions, exit strategies, and failover processes are documented and in place.
This text has been machine translated. Show original
Our expectations of you
Education
- A Bachelor's degree, and/or MSc, college diploma or equivalent work experience in IT, Computer Science, Business Information Systems or related field in an international setting.
Qualifications
- Proficiency in application lifecycle management, configuration, deployment, and optimization.
- Strong grasp of business processes across HR, finance, procurement, and operations.
- Ability to manage and communicate with vendors, track roadmaps, and deliver feature updates smoothly.
- Familiarity with IT governance frameworks (e.g., ITIL, Agile) and compliance standards (e.g., GDPR).
- Excellent communication skills, with the ability to translate technical information for non-technical audiences.
- Understanding of access management principles, security best practices, and incident response.
- Strong documentation, reporting, and training skills.
- Fluent in English (verbal and written), with an additional language as a bonus.
- Able to remain responsive and adaptable, balancing ongoing project work with urgent support needs.
- Demonstrable support for and belief in the Greenpeace network's core aims and values.
- Digital literacy skills - the ability to learn and utilise our digital platforms to successfully perform the role function (familiarity with G-Suite, Slack and Zoom is an advantage).
Experience
- Preferably, minimum 5 years' experience in a Functional Applications Manager or similar role focused on SaaS ecosystems.
- Experience in application support and issue resolution, including troubleshooting technical issues and diagnosing root causes.
- Hands-on experience with APIs and Python is an advantage.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Greenpeace
Wien
Greenpeace is independent of governments, political parties and economic interests groups. Greenpeace works internationally because environmental destruction knows no boundaries. For 25 years, Greenpeace has been fighting at the forefront of environmental protection in Austria.
Description
- Founding year
- 1971
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations
Functional Applications Manager
- Location
- Vienna
- Working Model
- Onsite
