Job
- Level
- Experienced
- Job Field
- BI, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 61.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze sales and marketing processes, develop data-driven solutions with SAP CX technologies, and design automated, customer-centric systems for sustainable customer relationships.
Job Technologies
Your role in the team
- What connects companies with their customers is changing fundamentally: data replaces gut feeling, intelligent agents take over routine tasks, and the best customer experiences are created where technology, industry understanding, and creative thinking come together.
- We are one of the world's leading consulting and technology companies — and our SAP Customer Experience team is redefining CRM: not as a tool implementation, but as a data-driven, agentic-enabled transformation of the entire customer relationship.
- From marketing and commerce to sales and service, as well as billing, pricing, and customer data management — we develop solutions based on the SAP Business Technology Platform and the SAP CX ecosystem, paving the way for a future where autonomous, self-driving processes become the norm.
- You work at the intersection of domain knowledge, data, and technology – in projects that deliver real value for our clients: solving customer problems, not just configuring tools.
- You analyze sales, service, marketing, and commerce processes and develop customer-centric solutions based on SAP CX technologies.
- You design solutions that operate intelligently through automation, agent-driven processes, and maximum autonomy, and you contribute ideas for the meaningful use of AI.
- You think of CX solutions as data-driven and understand the role of SAP Business Data Cloud as a foundation for automation and AI.
- You work with modular, API-first architectures and understand SAP BTP as a central extension and integration platform.
- You utilize modern, AI-supported methods throughout the entire project cycle and continuously develop delivery approaches.
- Depending on your experience, you will lead workshops, develop concepts, support go-lives, and take responsibility in client interactions.
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Our expectations of you
Qualifications
- You learn proactively and see changes in the SAP ecosystem as an opportunity.
- You understand data as a foundation for decision-making, automation, and AI applications.
- You understand that CX solutions need to be tailored differently depending on the industry.
- You contribute ideas, take initiative, and want to make sustainable improvements.
Experience
- You have experience in at least one CRM/CX area – ideally in the SAP environment or with the willingness to delve deeply into it.
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What we offer
- In this role, you are part of the SAP Business Group at Accenture Technology.
- We combine People, SAP technology, and Industry Excellence to develop innovative concepts that accelerate the path to sustainable growth.
- In addition to exciting projects, we offer you a very attractive compensation package, flexible working hours, a modern environment, and many other additional benefits.
- You have the opportunity with us to actively influence your annual income positively based on your individual performance.
- The annual gross salary for this position starts, depending on qualifications and experience, at €61,000.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
Accenture GmbH
Wien, Linz
Accenture is one of the world's leading professional services firms, renowned for its consulting and outsourcing services with a focus on Strategy, Digital, Technology and Operations.
Description
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.8
Engineering
3.0Career Growth
3.8Workingconditions
4.3Culture
3.9
SAP CX / CRM Consultant
- Salary
- from 61.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
