HPC User Support Engineer

Your role in the team

Our expectations of you

Qualifications

• We are seeking an enthusiastic and dedicated individual with a keen interest in Linux-based HPC environments, a foundational understanding of the IT landscape in a scientific or research-oriented setting, and a genuine interest in High-Performance Computing (HPC).
• You are willing to learn and apply new technologies and methodologies in a dynamic and evolving computing environment.
• You are eager to work collaboratively in a team while also being capable of managing individual tasks and responsibilities.
• You have good communication skills and are capable of effectively conveying technical concepts to team members and technically less inclined users.
• Fluent English, both speaking and writing, is a must while knowledge of German would be advantageous.
• A work permit for Austria is essential.
• Provide user support and create documentation.
• Automate tasks and workflows using scripting languages and tools.
• Use Linux systems in multi-user, high-performance computing environments.
• IMPORTANT RULES: - Keep the original formatting and structure - Translate technical terms correctly (e.g. "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text, do not add explanations - Keep the bullet structure - Technical terms that are used internationally can remain untranslated - Pay attention to correct grammar and natural flow Text to translate: Configure and optimize user environments for scientific computing.
• Install and maintain scientific software stacks using EasyBuild, LMod, and ESSII.
• Optimize job scheduling, resource allocation, and troubleshooting with Slurm.
• Build and manage containers, especially with Singularity (Apptainer).
• Solve problems, both independently as well as part of a team.
• Actively take ownership of projects and improvements.
• Stay up-to-date with developments in HPC and scientific computing.

Experience

• Develop improvements to the HPC platform with a focus on user experience.