Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.670 € Gross/Month
- Location
- Eben im Pongau
- Working Model
- Onsite
Job Summary
In this role, you will advise customers on our SMARTFOX products, assist installers with product commissioning, and handle technical inquiries in 1st and 2nd level support for the DACH region.
Job Technologies
Your role in the team
- Telephone consultation regarding our SMARTFOX energy managers and accessory products.
- Support for installers during commissioning of our products.
- Internal support for software testing from the user or customer perspective.
- Processing of technical customer inquiries in 1st and 2nd level support for clients from the DACH region.
- Preparation of technical documents for our SMARTFOX products as well as close collaboration with our sales and marketing team.
- Proactive quality improvements in the areas of product acceptance / product support / after-sales.
- Recording, prioritizing, and processing internal support cases (PM software knowledge is an advantage, e.g., Jira, Asana, Trello or similar).
- Handling of complaints and general administrative activities.
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Our expectations of you
Education
- Completed training in the field of electrical engineering, energy technology, mechatronics, electronics, or comparable qualifications.
Qualifications
- Knowledge in energy management and renewable energies is desirable or advantageous.
- Strong communication and presentation skills.
- Creativity, goal orientation, and team spirit.
- Fluent communication skills in German and English - additional languages are an advantage.
- Organizational skills, self-responsibility, and conscientiousness.
- IT skills (MS Office, CRM).
- High customer orientation / client orientation.
- Entrepreneurial thinking and a strategic, solution-oriented approach.
- Independent, structured, and responsible way of working.
- Good troubleshooting and analytical skills are an advantage.
- Joy in continuous development.
- Interest in a long-term collaboration.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Eben im Pongau
5531 Salzburg
Austria
Topics that you deal with on the job
This is your employer
DAfi GmbH
Eben Im Pongau
DAFi is working on a better way to provide houses and businesses with electric energy, creating lower operating costs and at the same time making a contribution to a cleaner planet. As a full-service solar provider, the company wants to make it as easy as possible for customers to benefit from clean and renewable energy.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2012
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Electronics, Automatization, Power Sector, Economy
IT support staff
- Salary
- from 2.670 € Gross/Month
- Location
- Eben im Pongau
- Working Model
- Onsite
