Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support users in 1st and 2nd level IT support, handle IT issues, configure mobile devices, and optimize the hardware ordering process while collaborating closely with external service providers.
Job Technologies
Your role in the team
- 1st- and 2nd-level IT support: Assisting users with inquiries and issues related to IT systems as well as our brand applications.
- Management of the internal ticket system, support at the IT Help Desk.
- Configuration, support, and management of our mobile device infrastructure (VOIP telephony & Mobile Device Management).
- Collaboration with external IT service providers to ensure smooth IT operations and resolve disruptions.
- Maintenance and continuous optimization of the overall hardware ordering process.
- Preparation and execution of user training sessions, including the creation of instructions and documentation in the internally maintained Wikipedia.
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Our expectations of you
Education
- Completed IT education: apprenticeship in IT technology, HTL or technical school with a focus on IT.
Qualifications
- In-depth knowledge of Windows Server Operating System 2019 and higher, Windows 11, Microsoft 365.
- Hands-on mentality, team player, high customer and service orientation, strong communication skills & agile mindset.
- Willingness to travel to the locations of the entire Denzel Group.
- Very good spoken and written German skills.
Experience
- 3 to 5 years of professional experience in a comparable position.
- Professional experience with ordering processes for hardware acquisitions and inventories.
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Benefits
Work-Life-Integration
Food & Drink
More net
Job Locations
This is your employer
DENZEL Gruppe
Seiersberg-Pirka, Wien
In today's interconnected world, a strong and attractive transportation offering is more important than ever. No Austrian company does this better than DENZEL Gruppe: as an importer of leading global brands, provider of major car brands with its own branches in the biggest cities, and creator of comprehensive and innovative service concepts like DENZELCARE.
Description
- Founding year
- 1934
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.0
Workingconditions
3.4Culture
3.2Career Growth
3.0Engineering
2.5
IT Support Expert
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
