Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 52.197 € Gross/Year
- Location
- Bergheim
- Working Model
- Hybrid, Onsite
Your role in the team
- Provide second-level support for global software inquiries and managing requests via a ticketing system.
- Support the worldwide rollout of software and updates, including the global coordination of PALSOFT license management.
- Create, translate, and maintain software documentation.
- Conduct software training sessions and manage software installations.
- Provide valuable feedback to enhance and develop service software.
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Our expectations of you
Education
- Solid, completed education (e.g., high school diploma, technical college, etc.) with a focus on IT/computer science.
Qualifications
- In-depth knowledge of software systems, troubleshooting techniques, and IT infrastructure; Technical knowledge of PALFINGER products and their control systems is an advantage.
- Strong problem-solving skills combined with a proactive mindset, attention to detail, and the ability to handle complex technical issues independently.
- Proficiency in German and English, both written and spoken.
Experience
- Experience in technical support, customer service, or a similar helpdesk role, preferably at a Level 2.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Location Bergheim
5101 Salzburg
Austria
This is your employer
Palfinger
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Workingconditions
4.0Engineering
3.6Career Growth
3.6Culture
3.5
Global Technical Support Specialist Level 2
- Salary
- from 52.197 € Gross/Year
- Location
- Bergheim
- Working Model
- Hybrid, Onsite
