Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- We are looking for a dedicated IT Support Analyst (m/f/d) to join our F1 Desktop Support Team.
- In this role, you will travel internationally to Formula 1 races and provide fast and reliable 1st/2nd level support in a dynamic and technologically demanding environment.
- The ideal candidate will have quick problem-solving skills, strong technical knowledge, and the ability to perform under pressure.
- This position requires a focus on mission-critical systems, real-time prioritization, and high performance to meet operational requirements.
- Fast and efficient provision of 1st/2nd level support to end users - both on-site and remote.
- Support and maintenance of business-critical desktop systems in a fast-paced, performance-oriented environment.
- Diagnose and immediately resolve problems while taking time pressure and performance requirements into account.
- Support and maintenance of high-performance IT hardware, including workstations, laptops and tablets.
- Documenting solutions and creating specific support manuals for F1 desktop support scenarios.
- Rapid escalation of complex or time-critical requests to 2nd-level support teams.
- Regular communication with team members and users about the status of problems and proactive resolution measures.
- Ensuring high availability and reliability of the IT desktop environment to meet operational requirements.
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Our expectations of you
Qualifications
- Ability to solve technical problems quickly, accurately and under pressure.
- Good knowledge of Microsoft Windows environments and IT hardware support (knowledge of Apple OS is an advantage).
- Understanding of network infrastructures, including Wi-Fi, routers, switches, access points, and structured cabling.
- Strong customer focus and excellent communication skills in German and English (Spanish is a plus).
- Willingness to work in a fast-paced, demanding environment with a proactive approach to problem-solving.
Experience
- Proven experience in a 1st/2nd level support role or a comparable position in a dynamic IT support environment.
- Practical experience supporting powerful IT hardware (e.g. workstations, laptops, tablets).
- Practical experience with Active Directory, DNS, DHCP and Microsoft Office/365.
- Experience with system monitoring and performance tools for desktop environments.
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Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
DO & CO Aktiengesellschaft
Wien
We are a publicly traded Austrian company with three core businesses: airline catering, international event catering, and restaurants, lounges & hotels. Our gourmet entertainment offerings will make your experience on every level an enjoyable one.
Description
- Founding year
- 1981
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products, Hotel and Restaurant Industry, Tourism
IT Support Analyst - Formula 1
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
