Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.473 to 3.960€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you will lead the Service Desk team, optimize processes and workflows, handle support tickets, maintain Windows servers and network infrastructure, and actively participate in exciting IT projects.
Job Technologies
Your role in the team
- Technical leadership and further development of the Service Desk team.
- Coordination and implementation of IT requirements.
- Quality assurance and optimization of processes and workflows.
- Coaching and mentoring of your team members.
- Prioritization and escalation of incident reports.
- Active participation in daily business - you get involved!
- Management of our Windows server and network infrastructure.
- Communication with external partners.
- Participation in exciting IT projects.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Excellent knowledge of Microsoft 365, especially Exchange Online.
- Basic knowledge of networks and firewalls is advantageous.
- Structured, solution-oriented working style.
- Very good German skills and good English skills.
- Team player with a hands-on mentality, strong communication skills, and flexibility.
Experience
- Several years of experience in IT Service Desk (management experience is an advantage).
- Extensive experience with Windows Server, AD/DNS/DHCP.
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Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
VHS Die Wiener Volkshochschulen GmbH
Bildung ist nach wie vor das wichtigste Mittel, um die Gesellschaft und ihre Menschen zu stärken. Dieser Grundsatz bewahrheitet sich seit Jahren und hat nichts an Aktualität eingebüßt. Als größte Erwachsenenbildungseinrichtung im deutschsprachigen Raum bieten die Wiener Volkshochschulen Bildungsmöglichkeiten, die Menschen darin unterstützen, ihre Situation aus eigener Kraft zu verbessern.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Team Lead IT Service Desk
- Salary
- 3.473 to 3.960€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
