Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Elsbethen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle complex requests, monitor ticket trends, and serve as a primary point of contact and decision-maker in the Service Desk for technical challenges.
Your role in the team
- Processing and support for complex inquiries and issues
- Monitoring of ticket trends and process ambiguities
- Supervisor for the Service Desk in case of uncertainties and decision-making.
- Service Desk contact person as a subject matter expert on projects
- Communication and regular exchange with contacts (2nd and 3rd level support)
- Knowledge transfer within the Service Desk team
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Our expectations of you
Qualifications
- Proficiency in spoken and written English for communication with international employees
- Teamwork skills and good communication abilities to successfully collaborate with internal and external partners.
- Solution-oriented, meticulous, and responsible work approach
Experience
- At least 3 years of experience in technical support or a related field
- Experience with ticketing systems, troubleshooting, as well as Microsoft and Apple environments.
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What we offer
- Employment in a highly renowned and international company with a strong focus on innovation.
- Daily free lunch, beverages, and fruit basket
- Home office option including equipment
- Good public transport connections as well as free parking on site
- Comprehensive onboarding as well as regular training and development opportunities.
- Sports facilities, modern workplace, as well as company mobile phone, also for private use
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
teampool Personalberatung
Teampool Personalberatung is an established company specializing in temporary employment, personnel consulting, and engineering. With a strong philosophy of honesty and reliability, it offers tailored personnel services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Senior Support Engineer
- Salary
- from 3.500 € Gross/Month
- Location
- Elsbethen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
