Logo FH Vorarlberg GmbH

IT Support Expert Servicedesk Agent

FH Vorarlberg GmbH

Job

  • Level
    Experienced
  • Job Field
    Support
  • Employment Type
    Full Time
  • Contract Type
    Apprenticeship
  • Salary
    from 42.382 € Gross/Year
  • Location
    Vienna
  • Working Model
    Onsite

    • Job Technologies

    Your role in the team

    1. Problem solving and comprehensive IT consulting for our users
    2. Efficient coordination and collaboration with internal and external IT specialists
    3. Provision of state-of-the-art hardware and software, including automated software distribution
    4. Conducting training courses and creating informative documentation
    5. Analysis of incidents and development of proposed solutions
    6. Knowing, recording, tracking and solving structural errors
    7. Preventive problem management
    8. Responsibility for the further development & maintenance of internal support processes
    9. Support & further development of the ticket system
    10. Opportunity to take on projects relating to complex IT issues

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    Our expectations of you

    Education

    • Completed training in the IT sector (apprenticeship / HTL), alternatively ambitious career changer with proven specialist knowledge

    Qualifications

    • Solid basic knowledge of Windows and Microsoft Office / Microsoft 365
    • Reliable, accurate and result-oriented working method
    • You love searching for problems in the depths of hardware and software and creating solutions
    • You enjoy turning users into real professionals with tips, tricks and patience

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    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    This is your employer

    FH Vorarlberg GmbH

    FH Vorarlberg GmbH

    Dornbirn

    The FH Vorarlberg has been a leader in Austrian higher education since 1994, when it launched one of the country's first university degrees.

    Description

  • Company Type
    Established Company
  • Working Model
    Onsite
  • Industry
    Education System

    • Dev Reviews

    by devworkplaces.com

    Total

    (1 Review)
    4.7

    • Workingconditions

      4.6

    • Engineering

      4.7

    • Culture

      4.7

    • Career Growth

      5.0
    All Dev Reviews on devworkplaces.com
    Logo FH Vorarlberg GmbH

    IT Support Expert Servicedesk Agent

    FH Vorarlberg GmbH
    Salary
    from 42.382 € Gross/Year
    Location
    Vienna
    Working Model
    Onsite

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