Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.960 € Gross/Month
- Location
- Henndorf am Wallersee
- Working Model
- Onsite
Job Summary
In this role, you will handle IT requests from users, resolve typical hardware and software issues, manage user accounts, and support IT onboarding and offboarding processes.
Job Technologies
Your role in the team
- First point of contact for IT inquiries from our users (phone, ticket system, email).
- Analysis and resolution of typical IT disruptions in daily operations (hardware/software).
- User management (e.g., Active Directory / Microsoft 365).
- Setup and support of end devices (Windows clients, notebooks, mobile devices).
- Support with IT onboarding/offboarding.
- Documentation of solutions, FAQ articles, and standard processes (Knowledge Base).
- Forwarding more complex cases to Second-Level Support, including pre-qualification.
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Our expectations of you
Education
- Completed IT training (e.g., IT system engineering, IT specialist) or comparable experience.
Qualifications
- Initial experience in IT support/helpdesk is an advantage.
- Knowledge of common tools/environments, ideally: - Windows 10/11, Microsoft 365 - Active Directory / Azure AD (Entra ID) - Ticket systems (e.g., Zammad).
- Strong service and customer orientation ('User first').
- Structured working style, strong communication skills, team ability.
- Proficiency in German (English is an advantage).
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Job Locations
This is your employer
GS Georg Stemeseder GmbH
If you're looking for the best aluminum products and services available, look no further than our company. We have decades of experience in the industry, a strict commitment to quality control, and a track record of innovation and reliable customer service. With all this foundation in place, we are proud to be the leading experts in premium aluminum systems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Engineering Industry
first-level support staff
- Salary
- from 2.960 € Gross/Month
- Location
- Henndorf am Wallersee
- Working Model
- Onsite
- Diversity
- Open for all genders
