Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 41.600 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution.
- d) Maintain ticket updates for all reported incidents.
- e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- f) Should have basic knowledge of Mac operating system, to support Apple pc users.
- g) Install, upgrade, support and troubleshoot for printers, computer hardware.
- h) Performs general preventative maintenance tasks on computers, laptops, printers.
- i) Performs remedial repairs on desktops, laptops, printers and any other authorized peripheral equipment.
- j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
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Our expectations of you
Qualifications
- IT support technician: 1 year (Required)
- German B1 (Required)
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Job Locations
Location Vienna
Austria
This is your employer
BCIC Swiss
We are a Switzerland based IT company who work, support and offer IT service / Resources globally.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Techniker
- Salary
- from 41.600 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
