Level: Experienced

Job Field: IT, BI, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 4.609 € Gross/Month

Location: Gmunden

Working Model: Onsite

Job Summary

In this role, you will be the central point of contact for first-level support on meters and the mobile data collection system, ensuring data quality and aiding in the further development of relevant systems.

Job Technologies

Your role in the team

In the Metering Operation Center, you, together with three colleagues, form the internal service line for all questions related to meters, mobile data collection systems (Q4), and SAP processes.
You take turns handling phone support, monitoring, testing, and other operational tasks — this keeps everyday work varied and close to technology and practice.
You are the first point of contact in First-Level Support for internal colleagues from the electricity, gas, and heat sectors regarding questions about meters, the mobile data collection system (Q4), and the associated SAP processes.
In this role, you analyze the situation and find viable solutions – or coordinate the referral to the appropriate department.
You keep our metering processes in view: You monitor, among other things, workflows in the smart meter environment, identify disruptions early, and specifically follow up on faulty orders or process chains.
You ensure reliable data quality in our systems (e.g., SAP IS-U, Q4) by verifying meter and device data, correcting inaccuracies, and performing structured data cleansing when necessary.
You work with installation and service orders in SAP: You clarify complex device situations, supplement missing information, and correct faulty automated order runs.
You support the further development of our metering systems: You test new features in Q4 and SAP, document your results, and contribute your ideas for optimizing workflows and processes.
You conduct training sessions, create short tutorials or e-learning content, and explain metering processes in an understandable way across departmental boundaries.

This text has been machine translated. Show original

Our expectations of you

Education

You have completed a technical training as an electrical engineer, IT technician, or a comparable ICT/electrical engineering qualification.

Qualifications

You possess very good IT skills: You are confident in working with MS Office and have no fear of more complex specialized applications.
You find it easy to assist colleagues with hardware, software, or process questions and to explain even complex contexts in an understandable manner.
You communicate clearly and service-oriented - both on the phone and in writing - and remain friendly, structured, and solution-oriented even in stressful situations.
You work independently and reliably, but you also bring team spirit and enjoy sharing responsibility within the service team.
You are ready to work within the Service SLA: Monday to Thursday from 07:00 to 15:30, Friday from 07:00 to 12:00.
In coordination with your colleagues, you can of course take advantage of the flexible working hours.