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HPC User Support Engineer

New

Job

  • Level
    Experienced
  • Job Field
    IT, Support, DevOps
  • Employment Type
    Full Time
  • Contract Type
    Temporary employment
  • Salary
    from 4.054 € Gross/Month
  • Location
    Vienna
  • Working Model
    Onsite
  • Job Summary

    In this role, you provide user support in an HPC environment, resolve scheduler issues, install software, and create documentation and training on Linux and HPC cluster usage.

    Job Technologies

    Your role in the team

    • We are looking for a user support engineer to strengthen our HPC team.
    • You will work in a dynamic, international, and technically challenging environment where you will interact with scientists, software engineers, and fellow DevOps engineers.
    • Providing first line of contact for user requests.
    • Software installation and deployment support in various languages and frameworks.
    • Solving HPC scheduler issues (SLURM).
    • Training users in Linux and HPC cluster usage.
    • Creating and maintaining helpful and actionable user documentation.

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    Our expectations of you

    Qualifications

    • We are seeking an enthusiastic and dedicated individual with a keen interest in Linux-based HPC environments, a foundational understanding of the IT landscape in a scientific or research-oriented setting, and a genuine interest in High-Performance Computing (HPC).
    • You are willing to learn and apply new technologies and methodologies in a dynamic and evolving computing environment.
    • You are eager to work collaboratively in a team while also being capable of managing individual tasks and responsibilities.
    • You have good communication skills and are capable of effectively conveying technical concepts to team members and technically less inclined users.
    • Fluent English, both speaking and writing, is a must while knowledge of German would be advantageous.
    • A work permit for Austria is essential.
    • Provide user support, create documentation.
    • Automate tasks and workflows using scripting languages and tools.
    • Use Linux systems in multi-user, high-performance computing environments.
    • Configure and optimize user environments for scientific computing.
    • Install and maintain scientific software stacks using EasyBuild, LMod, and ESSII.
    • Optimize job scheduling, resource allocation, and troubleshooting with Slurm.
    • Build and manage containers, especially with Singularity (Apptainer).
    • Communicate clearly and effectively in written and spoken English.
    • Solve problems, both independently as well as part of a team.
    • Actively take ownership of projects and improvements.
    • Stay up-to-date with developments in HPC and scientific computing.

    Experience

    • Develop improvements to the HPC platform with a focus on user experience.

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    Benefits

    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    Österreichische Akademie der Wissenschaften

    Österreichische Akademie der Wissenschaften

    Wien

    The ÖAW is Austria's largest non-university research institution. Founded in 1847 as a society of scholars, its mandate is "to promote science in every way possible.

    Description

  • Founding year
    1847
  • Language
    English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Science, Research
  • Dev Reviews

    by devworkplaces.com

    Total

    (1 Review)
    3.6
    • Workingconditions

      4.0
    • Culture

      3.7
    • Engineering

      2.8
    • Career Growth

      4.0
    All Dev Reviews on devworkplaces.com
    Salary
    from 4.054 € Gross/Month
    Location
    Vienna
    Working Model
    Onsite

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