Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.724 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze requests and errors in First Level Support, document solutions, escalate complex cases to Second Level Support, and assist users with Microsoft Office applications.
Job Technologies
Your role in the team
- You handle inquiries via email, phone, and the ticket system independently and in a solution-oriented manner.
- You analyze, document, and process error messages within the scope of First Level Support.
- You escalate more complex cases to the Second Level Support or external software partners and follow up on their processing.
- You support the users of the Diocese of Innsbruck in their daily use of the deployed hardware and software products, particularly with Microsoft Office applications.
- You are responsible for the installation, configuration, and maintenance of the deployed hardware and software solutions.
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Our expectations of you
Education
- You have successfully completed an education in computer science (IT technical school/HTL, IT apprenticeship) or a comparable qualification.
Qualifications
- You possess very good knowledge of hardware, operating systems, and common standard software, especially in the MS environment (office software, Azure, hybrid cloud).
- A strong sense of quality awareness and willingness to learn characterize you.
- You have the ability to work both in a team-oriented and independent manner.
- You approach your tasks with an analytical and solution-oriented working style.
- Your strong communication skills and service orientation complete your profile.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Diözese Innsbruck
The Diocese of Innsbruck is an Austrian diocese of the ecclesiastical province of Salzburg. It covers the western and central parts of North Tyrol as well as East Tyrol. As an important employer, the Diocese of Innsbruck employs about 700 women and men in a wide variety of professional fields.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT Technician Support
- Salary
- from 2.724 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
