IT Servicedesk Agent

As a service desk agent, you make it your task to maintain normal IT operations or to restore them as quickly as possible. You support long-standing international customers from a wide range of industries, as well as colleagues from the ACP Group, with their IT concerns. This includes disruptions, outages, questions and inquiries.

1. You handle users’ IT concerns by phone, email and ticket system.
2. Through your professional error analysis, you will find a solution or forward the issue in a well-documented manner in the ticket system.
3. By making the right assignments in Active Directory, on the File & Exchange server and in customer-specific applications, you ensure flawless onboarding/offboarding of employees and seamless authorization management.
4. You also provide support with various questions/requests from users.
5. Through intensive communication and collaboration with internal departments and external partners, you ensure that IT issues are resolved as quickly as possible and always keep an overview of open issues.
6. Active monitoring of technical systems.