Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.918 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle service requests and incidents in 1st/2nd level support, manage the user hotline, and maintain client hardware while supporting software distribution.
Job Technologies
Your role in the team
- Handling of service requests and incident reports within the scope of 1st/2nd-level support via ticketing system, as well as user support for software applications, are among your responsibilities.
- You manage our user hotline and train our first-time users at the workplace.
- The role as an interface to our external maintenance partners: Maintenance partners and employees enjoy working on IT infrastructure projects.
- The delivery, management, and maintenance of IT devices in the client sector are among your responsibilities.
- You are responsible for the smooth resolution of functional and performance issues as well as for general user management.
- You also assist with software distribution and update implementation.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification through your several years of experience in IT user support.
- You are ready to complete the necessary training as part of the SV career.
Qualifications
- Knowledge of the most common Microsoft platforms, especially Windows 11 and Active Directory, as well as experience with central software deployment, printer management, and client hardware, distinguish you.
- Your working style is characterized by a high degree of customer orientation and service readiness.
- Flexibility regarding willingness to work in shifts and travel completes your profile.
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Benefits
Health, Fitness & Fun
- 🤫Relaxation Rooms
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
- 👔Textile Service
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Food & Drink
More net
Job Locations
This is your employer
AUVA
Wien
We, as the AUVA, are part of Austrian social security and offer all the benefits of statutory accident insurance: prevention, treatment for accidents, rehabilitation and financial compensation. Our employees provide care throughout Austria to our patients in five accident hospitals at seven locations and four rehabilitation facilities. In addition, we advise our insureds and businesses through our customer service staff as well as through our field staff.
Description
- Company Size
- 250+ Employees
- Founding year
- 1947
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
3.5Workingconditions
4.5Culture
4.7Engineering
4.2
IT Service Desk Employee
- Salary
- from 46.918 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
