Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Klagenfurt
- Working Model
- Onsite
Job Summary
In this role, you handle 2nd level IT inquiries, analyze and resolve issues with end devices, install applications, and assist Help Desk Agents with technical challenges.
Job Technologies
Your role in the team
- Handling IT issues via phone, email, and ticket system at 2nd level support.
- Remote support for end devices (notebooks, desktops, mobile devices).
- Independent analysis, classification, prioritization, and resolution of user issues.
- Troubleshooting and independently resolving incidents in the supported applications.
- Installation of standard and specialized applications on end devices.
- Active participation in knowledge and information management.
- Professional, technical enabling and supporting of Help Desk Agents.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or equivalent with solid professional experience in user support.
Qualifications
- Excellent knowledge of Windows 10/11, M365, Microsoft Office, and Microsoft Active Directory.
- Extensive knowledge in handling various end devices.
- Basic knowledge of Microsoft's Azure, Intune, and certificate management.
- Basic knowledge in the area of networks and firewalls.
- ITIL knowledge/certifications.
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Benefits
More net
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
Location Klagenfurt
Kärnten
Austria
This is your employer
SanData Technology GmbH&Co KG
Klagenfurt, Wien, Sankt Florian
SanData is successfully helping companies in Germany and Austria make the digital transformation, regardless of their industry or size. They are technology-neutral and solutions-oriented, making sure that each business can benefit from their services.
Description
- Founding year
- 1981
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Helpdesk Expert
- Location
- Klagenfurt
- Working Model
- Onsite
