Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.985 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Technologies
Your role in the team
- You start in technical 1st Level Support to immerse yourself in the KNAPP world, our products, and the world of our customers.
- Depending on your development and experience, the doors to 2nd Level Support are open to you.
- You proactively monitor our customers' systems and support our clients with technical and operational questions.
- You are a key factor in the ongoing operation of the automated customer warehouses, which are distributed worldwide, and you analyze our customers' incidents in detail.
- You collaborate with various departments and specialists from international branches to ensure efficient communication and problem-solving.
- Furthermore, you will oversee the coordination and documentation of incident resolution between our clients and our responsible technical departments.
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Our expectations of you
Education
- You have either completed IT training or possess substantial IT knowledge acquired through relevant experience, along with a strong enthusiasm for IT in general, or relevant prior experience in technical support.
Qualifications
- Communication is one of your strengths and you enjoy supporting international clients.
- Teamwork, reliability, and initiative are part of your personality.
- You are an organizational talent and can prioritize tasks and work through them in a structured manner.
- Your English and German skills are at B2 level or higher.
- MS Office skills at ECDL level are required.
- Basic knowledge of LINUX and SQL is an advantage.
- A shift work system (including night shifts) is attractive to you.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
Health, Fitness & Fun
More net
Food & Drink
Job Locations
Location Leoben
Steiermark
Austria
Topics that you deal with on the job
This is your employer
Knapp AG
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Workingconditions
3.8Career Growth
3.8Engineering
2.9Culture
3.7
Technical Support Control Center
- Salary
- from 2.985 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
