Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.027 € Gross/Month
- Location
- Sankt Johann im Pongau
- Working Model
- Onsite
Job Summary
In this role, you will handle IT tickets, perform basic 1st-level support, and assist customers with system inquiries and cross-system projects aimed at optimizing IT availability.
Your role in the team
- Ensure the recording, control, and forwarding of tickets.
- Support for clients and interface between the specialist department and the client.
- Independent execution of simple routine tasks.
- Monitoring of systems according to instructions.
- Participation in system implementation projects concerning the material management and material preservation concepts of the IT system.
- Provision of organization-wide technical support regarding the 24/7 operation of the IT system.
- Creation and modification of user accounts.
- Responsible for the fulfillment of the assigned topics.
- Participation in projects and coordination of external suppliers.
- Independent execution of simple routine tasks.
- Support from experienced team members in projects.
- Participation in disaster preparedness and the execution of related tests and exercises with regard to restoring the full operational readiness of the IT system.
- Ongoing professional development, reading industry publications, and maintaining and expanding personal professional networks.
- Prioritize and classify IT tickets.
- Performing activities to ensure the availability and recoverability of the monitored systems.
- Processing service requests to ensure 1st-level support at the Service Desk.
- Regular reporting to the responsible parties.
- Creation of reports for project management or supervisors.
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Our expectations of you
Education
- Completed HTL Informatics or a comparable qualification, or 3 years of professional experience in the field, or other proven qualifications that meet the training requirements of the position.
Qualifications
- Austrian citizenship.
- Reliability.
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What we offer
- The federal government is committed to increasing the proportion of women and therefore strongly encourages women to apply.
- Application letters, in which the reasons why the applicant appears suitable for the advertised position are to be stated, should be sent to the email address lrue.kdo&betrstb.stbabt1@bmlv.gv.at (Airspace Surveillance Command/Staff Department 1).
- The personal expressions used refer, as far as the content allows, equally to women and men.
- The reference code, the exact designation of the workplace, and the department must be specified in the subject of the application.
- To be submitted are: cover letter with reference code, proof of citizenship, and CV.
- We offer: flexible working hours, 6th week of vacation starting from the age of 43, use of our in-house sports facilities, affordable participation in troop catering, a diverse and exciting range of tasks.
- Note: External applicants can apply for the position.
- The announcement is available online at https://www.jobboerse.gv.at/ (Federal Job Portal).
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Job Locations
This is your employer
Österreichisches Bundesheer
The Austrian Armed Forces fulfil a wide range of tasks both nationally and internationally. It is fundamentally structured into land forces, air forces, cyber forces, and special operations forces (Jagdkommando).
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Public Service, Unions
Information Technology Support
- Salary
- from 3.027 € Gross/Month
- Location
- Sankt Johann im Pongau
- Working Model
- Onsite
- Diversity
- Open for all genders
