Job
- Level
- Junior
- Job Field
- Scrum, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 48.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you design innovative service processes for global companies, support clients in their digital transformation of service strategies, and guide projects from conception to customer satisfaction measurement.
Your role in the team
- Design innovative service solutions for global top corporations, optimize their business processes, and lay the foundation for sustainable growth.
- You support our clients in optimizing and digitalizing their service experience.
- In this role, you will oversee service projects from the conception phase through to successful project completion.
- Your scope of responsibilities ranges from defining the service strategy to measuring customer satisfaction after the implementation of initial service measures.
- Build customer relationships and understand customer needs.
- You shape the future of customer-oriented organizations.
- In consulting projects, you support our clients in adapting their business and service models to the demands of an increasingly digital world – with the clear goal of creating truly customer-centric companies.
- You optimize and digitalize the business processes and models of our clients and are passionate about solving complex issues to create exceptional service experiences for their end customers.
- You advise on exciting topics such as the optimization of global service organizations, processes and channels, digital service strategies, generative and conversational AI, AI-powered process automation and Agentic AI, customer satisfaction measurement, and contact centers.
- You employ design thinking methods, customer journeys, and agile project methodologies to successfully address strategic and procedural challenges in customer service.
- In addition, you actively incorporate AI-powered tools and generative AI into your workflow – from concept development and data analysis to documentation – and contribute this working method proactively to the team.
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Our expectations of you
Education
- Successfully completed master's degree, e.g., in Business Administration, Business Informatics, Natural Sciences, or a comparable program.
Qualifications
- Strong analytical and conceptual skills, team player mentality, and high communication skills.
- Passion for digital transformation, service strategies, artificial intelligence, service operating models, contact centers, CRM, service analytics, or voice of the customer.
- Native-level German, business-fluent English, and willingness to travel.
Experience
- Initial professional experience in consulting or industry, ideally in the field of Customer Service, Customer Experience, or Strategy.
- Practical experience in working with AI tools (e.g., generative AI, prompt engineering, AI-supported analytics) as well as the willingness to incorporate AI as a core part of one's own working methods.
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What we offer
- Flexible working hours, mobile working, and the possibility to work from home.
- Comprehensive training programs as well as a variety of advanced training and development opportunities.
- Compensatory time off in the form of time off.
- A work culture that actively promotes diversity and inclusion.
- A well-coordinated team that sticks together and supports each other, as well as regular events and activities to strengthen team spirit and celebrate successes together.
- In addition to exciting projects, we offer you an attractive compensation package, flexible working hours, a modern environment, and many other additional benefits.
- The annual gross salary for this position starts, depending on qualifications and experience, at €48,000.
- Additionally, you have the opportunity to actively influence your annual income positively based on your individual performance with us.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
Accenture GmbH
Wien, Linz
Accenture is one of the world's leading professional services firms, renowned for its consulting and outsourcing services with a focus on Strategy, Digital, Technology and Operations.
Description
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.8
Engineering
3.0Career Growth
3.8Workingconditions
4.3Culture
3.9
Junior Consultant Customer Service & Experience
- Salary
- from 48.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
